FREQUENTLY ASKED QUESTIONS
Renovations are costly and while they add huge value to your home, making decisions can be quite stressful. That’s why we understand that you will have questions. And you are nervous about starting a renovation.
Here we have tried to answer as many questions that you may have. If an answer that you are looking for does not appear here, please contact us by clicking here.
Thank you !
In the normal course of living in your home, you would buy homeowner’s insurance to cover the contents of your home.
When you hire a Contractor, find out if they carry Worker Safety insurance to cover Workers against injury while they are working in your home. In Ontario, this is managed by the WSIB – Workers Safety Insurance Board www.wsib.on.ca. This coverage pays for medical expenses and rehab (if required) if a worker sustains injuries while on the job. In addition, a Contractor should also carry sufficient insurance to cover against damage to your home during the course of the renovation project.
We are pleased to provide a copy of our Insurance policy for your review before starting a project.
Every project is different and we will provide a clear written time schedule before we start. Please remember that schedules can vary a bit and while we do our very best to stay on target, sometimes external factors like the weather get in the way and force us to adjust the time table. Our Clients understand this and we prefer to be realistic instead of making promises we cannot keep.
Some of our competitors promise to finish what would normally take a couple of months, within a few short weeks. We don’t offer any unrealistic time frames simply because we don’t want to rush a job just for the sake of finishing it — we would much rather take the time it takes and do a good job. Something that will make you happy in the long run.
Basement remodels usually take 7 to 8 weeks from start to finish.
In order to keep our costs low and offer you good prices, we do not accept credit cards. However, for Clients who are willing to pay an administration fee, we can make an exception.
We are pleased to offer an industry-leading 1 year warranty that covers all the workmanship pertaining to the project that we were engaged for. If any issues arise during this period, we will fix them at no cost to the homeowner.
For Kitchen renovation, our principal supplier offers a life-time warranty on all cabinets. All other warranties are provided by the manufacturer’s of the various products used in the renovation.
We encourage Clients to limit the changes to the scope of work or material selections once the project has begun. This enables us to keep the work flowing along and minimize delays.
However, we understand that some changes may greatly enhance the final outcome and we process changes as soon as we are informed and prepare a Change Order. Any additional costs that result from a change are clearly outlined in the Change Order that requires Client approval before it is in effect.
We strongly encourage you to only hire Contractors who provide detailed written estimates. In the absence of a written scope of work and clearly written terms and conditions, you are exposing yourself to unwarranted risk of misunderstanding, miscommunication and even worse — failure of the renovation project.
Yes, we provide detailed estimates which include details on the scope of work. Any items that are excluded from the price or scope are clearly identified. We also provide a detailed contract which must be signed before we can schedule your job. Along the way, where required, we will provide drawings which are also required to be signed off by our Clients.
This ensures that you, as the homeowner and us, as the contractor know exactly what is being purchased and sold.
In most cases, the answer is yes. Large renovations typically require a Building permit, especially if a rental unit is being added to the home. Permits ensure that our work is inspected in accordance to the regulations and building codes that apply to your zone and give you peace of mind that the work has been officially inspected by a building inspector.
Important: We do all the work of preparing drawings, applications, permits and inspections on your behalf and provide a final set of documents for your records at the end of the project.
Yes, of course.
We offer a range of materials for ceramic and porcelain tile, laminate and hardwood flooring, plumbing fixtures, cabinetry and countertops. We encourage you to visit our Trade partner showrooms for additional selections, if the need arises.
Our online selection management software makes this process easy.
Yes, you can… but…
…we encourage our Clients to use materials that we provide. The reason for this is simple. We have tried and tested many different material options, at various price points and from a variety of suppliers and trade partners. When a Client supplies us with material, we caution that, at times, the material may not be of a suitable quality and could result in additional labour costs.
Yes, we do. It is important for any Contractor to provide drawings. This is because drawings help you, the homeowner, visualize the space before construction begins. Looking at a drawing will help you to imagine the space and examine the sizes of rooms, hallways, bathrooms, etc.
A budget is an important topic of conversation very early on in your project. In the world of renovation, anything is possible but everything has a cost. So, if your budget is not realistic for what you want to accomplish, we will both be wasting our time.
It is quite normal (and common) for homeowners to struggle with this – what should my budget actually be for this renovation? Because quotes and estimates can be all over the place, it makes this even more challenging. We can help you determine if your budget is realistic or not once we know the scope of what you are planning to do.
We will do everything we can to avoid any cost escalations. However, situations do arise where additional costs could be involved. One example is when an existing wall is removed, a pre-existing water leak behind the wall would require additional waterproofing work, and associated costs.
So we do advise that you be prepared with a contingency budget.
First of all, every good Contractor will be willing to provide references of past Clients. Call them and ask what their experience was. Visit a job site if you can to see the workmanship in person (this is not always feasible due to distance or availability of past Clients). References and job site visits provide a good way to tell if you will get good quality.
As for pricing, if a Contractor is offering you a great low price, that is not good news. It is either because he/she has no idea what the job involves or they have no intention to finish the work. Every Contractor has their own way to calculate prices but at the very least, make sure you are comparing prices among equivalent Contractors. So, if one of them is a one-man show and the other is an established Company with a team, then price comparison is not a fair comparison.